Identifying Device Defect vs Customer Induced Damage (CID)

Distinguishing a manufacturing defect from Customer Induced Damage (CID) affects repair options and warranty coverage. Follow objective checks to assess the issue and next steps.

Assessment Steps

• Visual inspection: Look for dents, cracks, liquid residue, or signs of impact. CID often shows physical damage inconsistent with normal wear.
• Function test: Verify affected features and document error messages, failure patterns, and when the issue first appeared.
• Check logs and diagnostics: Run system diagnostics (MyASUS) and record S.M.A.R.T reports or hardware test results to support a defect claim.
• Warranty terms: Review warranty and service terms for exclusions related to drops, liquids, burns, or unauthorized modifications.
• Authorized service evaluation: If uncertain, submit the device for official diagnosis. Authorized technicians provide a CID determination and repair estimate.

If deemed a defect within warranty, authorized repairs or replacements typically apply. For CID, review paid repair options and preventive tips to avoid future damage.