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If the customer is having issues with their LCD screen on their device, follow the instructions  below to assist with troubleshooting.

LCD Screen Troubleshooting Steps
Check Power Supply
  1. Make sure the machine is plugged in securely.
  2. Test the outlet with another device to confirm it’s working.
Restart the Machine
  1. Turn off the coffee machine.
  2. Unplug it for 30 seconds, then plug it back in and power on.
Inspect the Screen
  1. Look for cracks, moisture, or discoloration.
  2. If the screen is dim or flickering, it could be a backlight issue.
Check for Loose Connections
  1. If you're comfortable opening the machine, inspect internal cables to the LCD.
  2. Re-seat any loose connectors carefully.
Review Error Codes
  1. If the screen shows partial info or codes, check the user manual for meanings.
  2. Some machines have reset sequences you can try.
Perform a Factory Reset
  1. Follow the manufacturer’s instructions to reset the machine.
  2. This can resolve software glitches affecting the display.
Update Firmware (if applicable)
  1. Some smart coffee machines allow firmware updates via app or USB.
  2. Check the brand’s support site for instructions.